Shipping policy

 

Thank you for visiting and shopping with us. Below are the terms and conditions that make up our Shipping Policy.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays). If we are experiencing a high volume of orders, shipments may be delayed by a few days.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

  • Standard Shipping (U.S.): 3–7 business days
  • Expedited Shipping (U.S.): 2–3 business days
  • Overnight Shipping: 1–2 business days

Delivery delays can occasionally occur due to carrier issues or unforeseen circumstances.

Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email once your order has shipped, which will include your tracking number. Tracking information will be active within 24 hours.

Shipping Locations

We currently ship within the United States. For international shipping inquiries, please contact us.

Shipping to P.O. Boxes & APO/FPO Addresses

We ship to addresses within the U.S., including P.O. Boxes and APO/FPO/DPO addresses.

Customs, Duties, and Taxes

We are not responsible for any customs and taxes applied to your order (if applicable). All fees imposed during or after shipping are the responsibility of the customer.

Damages

We are not liable for products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.

Lost or Stolen Packages

We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the address provided and assist you in contacting the carrier.

Contact Us

If you have any questions about your order, please contact us at:
info@strawberrytreefarms.com.